Closed captioning is designed to assist deaf and hearing-impaired viewers by displaying the program’s dialogue and other sound effects as printed words at the bottom of the screen. Closed captioning can also help children who are learning to read and individuals who are learning English as a second language. Almost everything you will see on Eleven is closed captioned, but if you have a question about a particular program or our program guide does not indicate whether or not a show is closed captioned, you can give us a call.
You can view closed captioning through a set-top decoder or through a caption-ready television. Most
newer sets are caption ready. Closed captioning is usually turned on and off from the menu of your TV
or by a button on the remote. Consult your owner’s manual for more information.
If you are experiencing a problem with your closed captioning, please call us at 801-422-8450 Monday through Friday 8am-5pm MT or
fill out the contact form below.
Closed Captioning Certification
BYU Broadcasting (“BYUB”), including KBYU, BYUtv, and BYUtv International, certifies that it complies with the closed captioning requirements established by the Federal Communications Commission as set forth in 47 C.F.R. § 79.1, including regulations concerning closed captioning quality.
Programming provided by BYUB complies with these regulations by either: (i) satisfying the caption quality standards set forth in 47 C.F.R. § 79.1(j)(2); (ii) adopting and following the “Video Programmer Best Practices” set forth in 47 C.F.R. § 79.1(k)(1); or (iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. § 79.1(d), including programming for which the audio is in a language other than English or Spanish and that is not scripted programming that can be captioned using the “electronic news room” technique; interstitial material, promotional announcements, and public service announcements that are 10 minutes or less in duration; and/or programming that consists primarily of non-vocal music.